after-sales service

1. During the contract execution period, the main components configured in the complete set of equipment shall be selected from qualified manufacturers with high-quality products, manufacturing quality, and delivery time as agreed in the contract.

2. Provide spare parts and relevant technical information as specified in the technical standards of the contracted products.

3. If there is a shortage of spare parts and related information after the goods arrive at the site, we will promptly make up for it.

4. When the user needs it, we will provide on-site product installation, debugging guidance services according to the agreed time. Provide targeted product training and on-site operation for customers

5. Quality issues that arise during product installation or operation will be responded to within 2 hours upon receiving user information, and on-site service will be provided within 48 hours outside the province and 24 hours within the province. And ensure that quality issues are not resolved and service personnel do not evacuate

6. During the quality period of the product (1 year warranty after leaving the factory, except for human and natural disasters, special circumstances), a three guarantee (return, replacement, and free repair) service is provided for any product caused by equipment quality problems. During the product's lifespan, lifelong maintenance will be carried out, and cost fees will be charged at discretion.